We are moving tomorrow. Since we are going to be 1/2 hour down the highway, we have to switch almost all of our utilities. We opted for DirecTV instead of cable. Since they don't provide intertoobs service, they have other businesses they 'partner' with (ie you sign up with one and get a discount). Here's how it goes:
I call DTV. It's one of those voice-responsive centers. It asks for my home phone number. We have not had a land-line for a year. I know my cell number, but Dear Husband set up the account and I can never remember his number (plus I left my cell at home so I can't look it up). They understand "yes" and "no", but not "I don't know". Now, if you have a human operator, they can then say, "What's your last name? I can look it up without a phone number". If it's touch-tone there's usually an option to get a human. Not so with the voice system. I repeat variations on "I don't know" until the third time it asks me to dial the number instead of saying it out loud. So I dial mine and at least it gets me into the system. Now Matt's information is what pops up on the guys screen, so he's totally confused because he asks for my name and it doesn't match. It takes a minute to sort that out.
Their partner in the area is Embarq. "Have you used any of their services before?"
"No, I've never even heard of them."
He has to transfer me. Cue one minute of him telling me he is transferring me. No kidding, every ten seconds he says he's transferring me and it will be just a minute. Finally the line goes silent, and someone picks up in what I am sure is either Pakistan or India. I have to go through the whole account name and number rigamarole again. Have I ever been an Embarq customer? No, I've never heard of them before. I tell him I want internet. He says phone and internet. No! Just internet! He has to look up packages, which will take a few minutes, please hold on.
Two minutes of silence.
Two minutes of bad elevator music.
I am picked up by DTV's customer care line. Name and account number rigamarole. I tell her what I want. She needs to transfer me to a partnering business. Have I ever used Embarq? No, I've never even heard of them (technically untrue at this point but I've just spent five minutes repeating things I had said twice already anyway).
Cue more bad music.
Picked up in another country, perhaps Mexico or Ecuador. Acount rigamorole. Ever heard? NO. Internet and phone? INTERNET ONLY. Must look up packages, please hold on.
Three minutes bad music.
Turns out they only offer internet bundled with a phone line. Any other options? Apparently there is a different company that provides satellite internet (?) but I'm not willing to be transferred to a fourth continent and am sick of the rigamarole.
We, or more truthfully Matt, will be looking into outside providers. AT SOME OTHER TIME.
I call DTV. It's one of those voice-responsive centers. It asks for my home phone number. We have not had a land-line for a year. I know my cell number, but Dear Husband set up the account and I can never remember his number (plus I left my cell at home so I can't look it up). They understand "yes" and "no", but not "I don't know". Now, if you have a human operator, they can then say, "What's your last name? I can look it up without a phone number". If it's touch-tone there's usually an option to get a human. Not so with the voice system. I repeat variations on "I don't know" until the third time it asks me to dial the number instead of saying it out loud. So I dial mine and at least it gets me into the system. Now Matt's information is what pops up on the guys screen, so he's totally confused because he asks for my name and it doesn't match. It takes a minute to sort that out.
Their partner in the area is Embarq. "Have you used any of their services before?"
"No, I've never even heard of them."
He has to transfer me. Cue one minute of him telling me he is transferring me. No kidding, every ten seconds he says he's transferring me and it will be just a minute. Finally the line goes silent, and someone picks up in what I am sure is either Pakistan or India. I have to go through the whole account name and number rigamarole again. Have I ever been an Embarq customer? No, I've never heard of them before. I tell him I want internet. He says phone and internet. No! Just internet! He has to look up packages, which will take a few minutes, please hold on.
Two minutes of silence.
Two minutes of bad elevator music.
I am picked up by DTV's customer care line. Name and account number rigamarole. I tell her what I want. She needs to transfer me to a partnering business. Have I ever used Embarq? No, I've never even heard of them (technically untrue at this point but I've just spent five minutes repeating things I had said twice already anyway).
Cue more bad music.
Picked up in another country, perhaps Mexico or Ecuador. Acount rigamorole. Ever heard? NO. Internet and phone? INTERNET ONLY. Must look up packages, please hold on.
Three minutes bad music.
Turns out they only offer internet bundled with a phone line. Any other options? Apparently there is a different company that provides satellite internet (?) but I'm not willing to be transferred to a fourth continent and am sick of the rigamarole.
We, or more truthfully Matt, will be looking into outside providers. AT SOME OTHER TIME.
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